Terms of service

Welcome to Luma Living.

These Terms of Service apply to your use of our website, lumaliving.ca, and to any purchases made through our store. By visiting our website or placing an order, you agree to these Terms of Service.

Please read these terms carefully before using our website or purchasing from us.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your province or territory of residence, or that you have given us permission to allow your minor dependents to use this website.

You may not use our products, website, or services for any illegal or unauthorized purpose.

You must not transmit viruses, harmful code, or any destructive software through our website.

2. Product Information

We try to display product information, descriptions, colours, sizes, dimensions, materials, and images as accurately as possible.

However, we cannot guarantee that your device’s display will show colours or details exactly as they appear in real life.

Product measurements may be approximate. Customers are responsible for reviewing product details carefully before placing an order.

3. Pricing and Availability

Prices are listed in Canadian dollars unless stated otherwise.

Product prices, availability, descriptions, and promotions may change at any time without notice.

We reserve the right to correct any errors, inaccuracies, or omissions, including after an order has been placed.

If a product becomes unavailable after an order is placed, we may contact you to offer a replacement, store credit, refund, or cancellation.

4. Orders

When you place an order, you agree to provide accurate billing, shipping, contact, and payment information.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to, product unavailability, pricing errors, suspected fraud, incorrect customer information, or violation of these Terms of Service.

An order confirmation email does not mean that your order has been accepted or shipped. It confirms that we have received your order.

5. Payment

Payment must be completed at checkout using the payment methods available on our website.

Orders will not be processed until payment has been successfully received.

You agree that you are authorized to use the payment method provided at checkout.

6. Shipping

Luma Living offers free shipping across Canada.

Shipping times are estimates only and are not guaranteed. Delays may happen due to carriers, weather, supplier processing, holidays, high order volume, or other issues outside our control.

Customers are responsible for providing a complete and correct shipping address.

For full details, please review our Shipping Policy.

7. Returns and Refunds

All sales at Luma Living are final.

We do not accept returns, exchanges, or refunds for change of mind, buyer’s remorse, wrong size, wrong colour choice, wrong product selection, or items that no longer fit your space.

If an item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@lumaliving.ca.

For full details, please review our Return & Refund Policy.

8. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.

Please include your order number, a clear description of the issue, photos or videos of the product, and photos of the packaging if the item arrived damaged.

Items must not be used, assembled, modified, or disposed of before we review the issue.

After reviewing the issue, we may offer a replacement, repair, store credit, partial refund, or refund where required.

9. Account Information

If you create an account on our website, you are responsible for keeping your account details and password secure.

You are responsible for all activity under your account.

Please contact us immediately if you believe your account has been used without permission.

10. Website Content

All content on lumaliving.ca, including text, images, logos, graphics, product descriptions, layout, and design, is owned by or licensed to Luma Living.

You may not copy, reproduce, distribute, modify, or use our website content without written permission.

11. Third-Party Services and Links

Our website may include links to third-party websites, apps, services, payment processors, or shipping providers.

We are not responsible for the content, policies, actions, or services of third-party websites or providers.

Your use of third-party services may be subject to their own terms and policies.

12. Accuracy of Website Information

We try to keep information on our website accurate and up to date.

However, some information may contain errors, omissions, or outdated details.

We reserve the right to update, correct, or remove information at any time without notice.

13. Limitation of Liability

Luma Living is not responsible for indirect, incidental, special, or consequential damages related to your use of our website, products, or services.

To the fullest extent permitted by law, our liability is limited to the amount paid for the product related to the issue.

Nothing in these Terms of Service limits any rights you may have under applicable consumer protection laws.

14. Prohibited Uses

You may not use our website or services:

For any unlawful purpose
To violate any laws or regulations
To infringe on our intellectual property rights or the rights of others
To submit false or misleading information
To upload or transmit viruses or harmful code
To collect or track personal information of others
To interfere with the security or operation of our website
For fraudulent, abusive, or harmful activity

We reserve the right to terminate or restrict access to our website or services if these terms are violated.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

16. Changes to These Terms

We may update or change these Terms of Service at any time.

The updated version will be posted on this page with a new “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms of Service.

17. Governing Law

These Terms of Service are governed by the laws of Canada and the applicable laws of the province or territory where Luma Living operates, unless otherwise required by applicable consumer protection laws.

18. Contact Information

If you have questions about these Terms of Service, please contact us at:

support@lumaliving.ca